Queen Elizabeth and her family said on Tuesday that they were saddened to learn of the experiences of Prince Harry and his wife Meghan, saying they would address issues around race that were raised by the couple in an interview with Oprah Winfrey.

“The whole family is saddened to learn the full extent of how challenging the last few years have been for Harry and Meghan,” Buckingham Palace said in a statement.

“The issues raised, particularly that of race, are concerning. Whilst some recollections may vary, they are taken very seriously and will be addressed by the family privately.

“Harry, Meghan and Archie will always be much loved family members.”