Public Complaints Commission Abia resolves 40% of 720 complaints, promoting justice through free and fair intervention

Public Complaints Commission Abia has announced that it successfully resolved 40% of the 720 complaints it received between January and October 2025 — a clear sign of its growing credibility in addressing injustice across the state.

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The Commission’s Federal Commissioner, Prince Madukwe Ukaegbu, disclosed this during a feature appearance on Abia Broadcasting Corporation’s Issues of the Moment.

He stated confidently that many of the cases handled were resolved to the satisfaction of both complainants and respondents, reflecting the Commission’s fair, non-partisan stance.

“Our services are completely free,” Ukaegbu reiterated, urging Abians and residents to take advantage of the Commission’s accessibility to seek redress when wronged, especially by government agencies or administrative failings.

He also highlighted some persistent challenges, notably funding constraints, while commending Governor Alex Otti for his ongoing reforms aimed at reshaping governance and public trust in the state.

Echoing this momentum, Justice Kyrian Nwankpa (retd.), the newly appointed Head of the Abia State Ombudsman, revealed that his office has handled 39 cases since its formation earlier in 2025.

These petitions involved civil rights violations, workplace disputes, and disagreements involving both private and public interests.

While not all cases have been fully concluded, Justice Nwankpa confirmed that recommendations have been submitted to relevant authorities for timely action.

“The Ombudsman serves as a lifeline for the common man—a place where grievances don’t get buried,” he said. “We’re accessible, we’re quick, and we’re committed to fairness.”

He described the Commission as operating with the speed and simplicity of a small claims court, while reinforcing that it doesn’t handle criminal matters.

The Ombudsman law, passed earlier this year, empowers the body to function independently in holding public institutions accountable.

Despite not being formally inaugurated, the Ombudsman has already shown measurable effectiveness. Justice Nwankpa confirmed plans to appoint four more commissioners to scale the Commission’s reach across the state.

He encouraged residents to submit written complaints to the Umuahia office, assuring the public that no petition would be ignored.

As the Public Complaints Commission Abia prepares to mark its 50th year in Nigeria this October, both officials used the moment to reflect on its relevance in an increasingly complex public service landscape.

The Commission’s rise in visibility and effectiveness, especially in arbitrating administrative injustices, underscores its renewed power as a platform for accountability and public redress.

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At a time when citizen trust in public systems is fragile, Abia’s complaints institutions are proving that swift, transparent dispute resolution is still possible — and free of charge.