• About Us
    • Àtẹ́lẹwọ́ Podcast
  • Contact
  • Cookie Policy
  • Disclaimer
  • Privacy Policy
  • Sitemap
Freelanews
Advertisement
  • Home
  • News
    • Crime
  • Business
  • Brands
  • Banking
  • Opinion
  • Interview
  • Entertainment
  • Podcast
    • Àtẹ́lẹwọ́
  • Sports
  • Events
No Result
View All Result
  • Home
  • News
    • Crime
  • Business
  • Brands
  • Banking
  • Opinion
  • Interview
  • Entertainment
  • Podcast
    • Àtẹ́lẹwọ́
  • Sports
  • Events
No Result
View All Result
Freelanews
No Result
View All Result
Home Business & Finance Business

UBA targets superior customer experience delivery, launches CX School of Excellence for staff

Rtn. Victor Ojelabi by Rtn. Victor Ojelabi
July 17, 2023
in Business
0
UBA House Approved scaled
Total
0
Shares
Share 0
Tweet 0
Share 0
Share 0
Share 0

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has launched the Customer Experience (CX) School of Excellence, a first-of-its-kind initiative aimed at empowering its workforce to deliver top-notch services to its customers.

The comprehensive program is expected to equip the bank’s employees with the necessary skills and knowledge to provide superior customer experiences across all business segments.

Recommended articles

  • We didn’t withdraw VIP aides, police refute viral report
  • Electoral malpractices: PDP appeals to DIG Egbetokun as Dapo Abiodun allegedly threatens Ogun police
  • UBA targets superior customer experience delivery, launches CX School of Excellence for staff
  • Monsurat Awodein impersonates govt agent, enmeshed Certificates of Sponsorship issuance fraud
  • FirstBank jeopadising my son’s health over N200k, father cries out (Video)

UBA’s Group Managing Director/Chief Executive Officer, Oliver Alawuba, explained that the program which is in line with the bank’s philosophy of the ideals of ‘Enterprise, Execution and Excellence’, will involve training staff on the latest advancements in customer experience knowledge, while enabling them to provide personalised, innovative, and seamless banking experiences.

He said, “At UBA, the core of our Group strategy is our ‘Customer 1st’ Philosophy, which is our promise to always put our customers first, and as we intensify our focus on delivering our C1st agenda, I am delighted to announce the launch of the UBA CX School of Excellence, the first of its kind in the industry.

CX School of Excellence
Oliver Alawuba, Group Managing Director/Chief Executive Officer, UBA

Continuing, he said, “This program has been developed to ensure all UBA staff are equipped with the required skills and knowledge to deliver exceptional service to our customers. It reflects globally recognised CX knowledge relevant to serving today’s customers, their evolving needs and expectations and will strategically position UBA as the bank of choice across all our business segments.”

The GMD pointed out that the program, which begins in the next few weeks, will pilot across six countries and nine branches, as he added that staff of the selected locations are expected to complete the appropriate modules to become a UBA CX Certified staff. “Once this pilot has been concluded, the program will be rolled out across the Group,” he stated.

While imploring staff to take advantage of the learning opportunities presented by this CX School, UBA’s Group Head, Customer Experience, Michelle Nwoga, said the bank is determined to provide something more and exceptional in the services they provide to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

She said, “We have also embarked on thoroughly equipping our people to deliver exceptional service to customers; this is largely because we know that the customer is the only one that matters, and we tailor all our activities in line with their expectations.

According to her, UBA aims to provide the best value possible for its customers through a more interactive, user friendly interface that will make countless opportunities available for the customers from the comfort of their homes.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees’ group wide and serving over 35 million customers globally. Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.

Total
0
Shares
Share 0
Tweet 0
Share 0
Share 0
Share 0
otunba victor profile picture scaled
Rtn. Victor Ojelabi

Ojelabi, the publisher of Freelanews, is an award winning and professionally trained mass communicator, who writes ruthlessly about pop culture, religion, politics and entertainment.


Discover more from Freelanews

Subscribe to get the latest posts sent to your email.

Related Posts

f73cb2424584f802 scaled
Business

‘Negative!’ Access, Zenith, GTB, other commercial banks lose N32.19 billion in one week due to shares decline

by Freelanews
December 20, 2021
detsu
Business

MediaFuse-Dentsu Nigeria boosts reading culture, sponsors Uyo book club reading session

by Oreoluwa Ojelabi
May 7, 2024
UBA ceos freelanews
Appointments

‘I’m very pleased’ Kennedy Uzoka retires as Alawuba takes over as UBA GMD (Photos)

by Rtn. Victor Ojelabi
August 1, 2022
FirstBank HQ image
Business

‘Over 120,000 of them’ FirstBank impacts its Firstmonie agents with N100bln loan

by Freelanews
August 8, 2021
quotes 42
Appointments

‘Congrats!’ Ogun governor appoints fmr TVC presenter, Yomi Owope, as SSA

by Freelanews
October 29, 2021

Discussion about this post

ADVERTISEMENT

Recent News

Rotary Club cataract surgery

Rotary Club cataract surgery transforms 30,000 lives

October 8, 2025
Ikechukwu N arrest

Ikechukwu N arrest shocks Argentina after INTERPOL raid

October 8, 2025
CBN monetary stability

CBN assures Nigerians of monetary stability progress

October 8, 2025
Uche Nnaji resignation

BREAKING! Tinubu’s Minister, Uche Nnaji resigns over certificate forgery allegations

October 7, 2025

Search

  • Trending
  • Comments
  • Latest
Political persecution in Ogun State

Political persecution in Ogun State: Abiodun moves against Otunba Gbenga Daniel with demolition threats again

August 9, 2025
Abdul-Muiz Olanrewaju Animashaun

Abdul-Muiz Olanrewaju Animashaun remembered with love

September 14, 2025
Taylor Swift deepfake scandal

Taylor Swift faces deepfake scandal as Swifties call for stricter regulation

January 25, 2024
April Wind Couture

April Wind Couture thrives in Nigeria’s tough economy with bold Ankara vision

September 12, 2025
amoke

‘Meals by Amoke’ We serve traditional dishes in a modern way, Bukoye Fasola reveals

0
Image 2024 03 26 at 120645 AM jpeg

Charles Inojie, Ali Nuhu call on communities to #MakeWeHalla against domestic violence

0
Meran Primary Health Centre

Lagos father shares heartbreaking experience at Meran Primary Health Centre (Photos)

0
fls2

‘Disarticulated system’ Gov’t confused about Nigerian education, expert laments

0
Rotary Club cataract surgery

Rotary Club cataract surgery transforms 30,000 lives

October 8, 2025
Ikechukwu N arrest

Ikechukwu N arrest shocks Argentina after INTERPOL raid

October 8, 2025
CBN monetary stability

CBN assures Nigerians of monetary stability progress

October 8, 2025
Uche Nnaji resignation

BREAKING! Tinubu’s Minister, Uche Nnaji resigns over certificate forgery allegations

October 7, 2025
October 2025
MTWTFSS
 12345
6789101112
13141516171819
20212223242526
2728293031 
« Sep    
Freelanews

Freelanews is a Nigerian digital news platform that delivers timely, credible, and engaging stories across politics, business, entertainment, lifestyle, and the creative industry, with a strong focus on promoting innovation, integrity, and inclusivity in storytelling.

Follow Us

  • Facebook
  • TikTok
  • YouTube
  • Instagram

Editor’s Pick

  • OGD vs DA
    OGD vs DA: The real story never told
    • August 22, 2025
  • Toyota Sienna harassment
    Why is Lagos State govt harassing Toyota Sienna users?
    • August 19, 2025
  • Otunba Gbenga Daniel
    Who really is Otunba Gbenga Daniel?
    • August 18, 2025

Hot!

Rotary Club cataract surgery

Rotary Club cataract surgery transforms 30,000 lives

October 8, 2025
Ikechukwu N arrest

Ikechukwu N arrest shocks Argentina after INTERPOL raid

October 8, 2025
No Result
View All Result
  • About Us
  • Contact
  • Advertisement
  • Sitemap

© 2025 Freelanews | by Iretura.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Total
0
Share
0
0
0
0
0
0
No Result
View All Result
  • Home
  • News
    • Crime
  • Business
  • Brands
  • Banking
  • Opinion
  • Interview
  • Entertainment
  • Podcast
    • Àtẹ́lẹwọ́
  • Sports
  • Events

© 2025 Freelanews | by Iretura.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.

Discover more from Freelanews

Subscribe now to keep reading and get access to the full archive.

Continue reading

 

Loading Comments...