'Delivery of full value' MTN compensates subscribers with extended time-bound subscriptions

Recall that MTN subscribers recently suffered a down time in network denying them access to the internet and calls before it was restored hours later. To compensate subscribers MTN Nigeria says it will extend time- bound subscriptions for its customers.

Opening up that the disturbance was caused by “disruption in the core network, affecting voice and data services”.

“MTN’s technical team were able to rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another.

“In addition, time-bound subscriptions are being extended to ensure full value is delivered.”

MTN Nigeria CEO, Olutokun Toriola after apologizing to subscribers stated that the company was committed to providing them with dependable service.

MTN Nigeria, he said, is taking the necessary precautions to prevent a repeat of the incident.

“I want to apologise to all the customers that were affected by Saturday’s service outage. Our primary mission is to bring you the benefits of modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken,” Toriola said.

“I want to reassure all our stakeholders that our network team is working closely with our network partners Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”