Providus Bank Premium Charges Stir Backlash Among Nigerian Users

If you’ve been online lately, you’ve probably seen that bold yellow advert from Providus Bank.

It says, “We don’t join the race. We define it.” For a second, you might even nod and say “na true” — until you check the fine print and realise the only thing Providus is defining is how to charge customers for breathing.

Let’s rewind a bit.

Remember early last year when the CBN banned naira cards from making international payments? It was a big blow.

Businesses couldn’t pay for software, students couldn’t access online learning, even Netflix and Spotify subscribers were stuck.

Everybody just dey look.

Fast-forward to now: the ban has quietly been lifted.

Most commercial banks in Nigeria are slowly bringing back dollar access on naira cards — mostly capped at $1,000/month, and guess what? It’s free. No stress, no extra sign-up, no drama. Just use your card and move on.

But Providus? They decided to play a different game.

In January 2024, Providus announced a hard cap of $100 per month on their Naira Mastercard.

Customers were left confused, especially as competitors began restoring fuller access.

Then sometime around April to May 2024, Providus unveiled their new strategy: to unlock anything beyond $100/month, you’d need to subscribe to their Platinum Premium Service, which costs ₦7,500 to ₦8,000 every quarter (₦30K+ per year).

With that, you can then access up to $3,000/month in international payments.

And now, in bold marketing campaigns, they’re painting this like a power move — “We define the pace.” But who really is winning?

Other banks are offering $1,000 per month with no extra charges. That’s triple Providus’ free cap — at zero cost.

So the question is, what exactly is Providus selling here? Convenience, or just plain gatekeeping?

Let’s be real: ₦8K may not sound like a big deal to everyone.

But for the everyday Nigerian trying to pay for Canva Pro, renew a domain name, run ads for their business, or simply subscribe to tools that help them earn, that extra ₦8K every quarter stings.

Especially now that fuel is gold, food is diamond, and everything in the market has found its own exchange rate.

It’s not the service that’s the issue — it’s the packaging.

If this were truly a premium upgrade, it should come with extra perks, maybe priority support, discounts, or international spending analytics.

But when the only benefit is access that others give for free, then it begins to feel like you’re paying for what should already be yours.

And the bold ads don’t help. While other banks are quietly helping customers bounce back, Providus is slapping motivational posters over what many call a monetized limitation.

It’s like locking someone’s front door, then charging them rent for the key.