A student of Lagos State Polytechnic, Rose Esther Adeyemo, has accused Polaris Bank of not refunding her school fees after a failed transaction.
In a screenshot of debit alert shown to Freelanews, the transaction was carried out through the banks mobile app, Vulte, since October 27, 2022 and according to the victim, she is yet to be refunded.
“Polaris bank way is my school fees since last year October 2022. Transaction failed but I was debited. Please 🙏🙏🙏🙏🙏🙏🙏reverse my school fees,” she begged.
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Considering that it is now over five months since the failed transaction, Polaris Bank is breaching the Central Bank of Nigeria (CBN)’s adjusted timelines for reversals and resolution of refund complaints on electronic channels.
According to a statement by the CBN Director of Corporate Communications, Isaac Okorafor, resolution of disputed and failed POS or Web transactions should be concluded within 72 hours from the current five days.
Ojelabi, the publisher of Freelanews, is an award winning and professionally trained mass communicator, who writes ruthlessly about pop culture, religion, politics and entertainment.
