President Bola Tinubu calls on the Public Complaints Commission to adopt digital tools to improve efficiency, transparency, and public trust in governance.
President Bola Tinubu has called on the Public Complaints Commission (PCC) to fully adopt digitalisation to enhance efficiency, transparency, and public confidence in governance.
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Speaking at the 2025 Global Ombudsman Summit and the PCC’s 50th anniversary in Abuja, the President—represented by Deputy Speaker Benjamin Kalu—stressed that digital transformation would allow the Commission to handle complaints more effectively while proactively preventing bureaucratic abuse.
“The Commission was founded to protect citizens against administrative injustice. In an era that demands transparency, inclusion, and ethical leadership, the Ombudsman must remain an independent and accessible institution for redress,” Tinubu said.
He urged the PCC to harness technology to evolve into a “digital Ombudsman” capable of real-time complaint tracking, data-driven policy insights, and seamless collaboration with ministries, departments, and agencies.
According to the President, adapting to the fast-changing governance landscape is crucial for the Commission to remain relevant in a digitally-driven world.
He also pledged to tackle funding challenges and invest in capacity building to improve staff performance and service delivery.
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Tinubu’s remarks underscore the government’s commitment to integrating technology into public service, reflecting a broader push for transparency and accountability in Nigeria’s governance system.
Source: Read more at thecable.ng
