A Zenith Bank customer, Haneefah Jumoke, lost N1.5 million to a fake bank agent on X, just hours after complaining that a transfer she made had not been credited to the recipient’s account

[dropcap]A[/dropcap] Zenith Bank customer, Haneefah Jumoke, lost N1.5 million to a fake bank agent on X, just hours after complaining that a transfer she made had not been credited to the recipient’s account.

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Jumoke had taken to X on Wednesday afternoon to complain about issues with her e-token and a delayed transfer. She tagged Zenith Bank in her post.

Later that day, she recounted how a scammer posing as a Zenith Bank customer support agent responded to her complaint before the bank’s official handles did.

A Zenith Bank customer, Haneefah Jumoke, lost N1.5 million to a fake bank agent on X, just hours after complaining that a transfer she made had not been credited to the recipient’s account.

Jumoke said she was asked to fill out a form, and shortly after, she was debited N500,000 three times. She identified two phone numbers (+234 807 858 2708, +234 911 834 8675) and a fake X account (@Zenithbank_ZRWn) associated with the fraud. X has since suspended the fake account.

Transaction details indicate the stolen funds were processed as a web purchase through Kora Payments Network. Jumoke has contacted Kora for assistance in recovering her money.

Jumoke expressed her distress on X, stating she was “suicidal” and “gradually losing it.” She confirmed that both Zenith Bank and Kora acknowledged her messages.

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This incident follows a similar case on Sunday where a GTBank customer, Olugbenga, lost N120,000 to a fake bank agent on X after complaining about an unauthorized deduction.