Nigerians voice anger over First Bank’s ongoing service disruptions, with no official apology or response from the bank. Customers demand accountability.
[dropcap]F[/dropcap]irst Bank of Nigeria is facing a growing backlash from its customers who are voicing their frustration over prolonged service disruptions, with no formal apology or acknowledgment from the bank.
The frustration stems from a series of ongoing technical failures that have affected transactions for weeks, leaving many Nigerians in a state of disillusionment.
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The problems began after First Bank announced a system migration in October 2024, intended to upgrade its financial services by moving to a new cloud-based platform.
While the bank stated that some services would be temporarily suspended during the transition, what was expected to be a short-term inconvenience has turned into a prolonged crisis.
Customers have been reporting issues ranging from trapped funds and unwarranted debits to failed transfers and an inability to receive payments.
An outpouring of complaints across the bank’s social media platforms, with customers sharing their frustration over the ongoing disruptions.
However, despite the volume of complaints, First Bank has failed to issue an official statement or apology, further aggravating the situation.
Monica Okenyi, one frustrated customer, took to First Bank’s social media page to vent her anger, accusing the bank of neglecting its customers in a time of crisis:
“How ruthless can you people be? For the past 24 hours there have been numerous complaints about your service and not a single official post to acknowledge it and calm the situation down,” she wrote.
Others expressed similar outrage. PraiseGod David simply asked, “What’s happening with First Bank? The network is terrible,” while Sunday Olamide Adams shared a troubling experience where he was forced to pay for a meal twice due to the malfunctioning of the bank’s app: “My biggest regret so far is having only First Bank as my only bank,” Adams remarked.
Lawrence Adejoh voiced his frustration at not receiving his salary on time, blaming First Bank’s technical issues for the delay: “I haven’t been paid my salary because I’m using First Bank, when all my colleagues have received their alerts,” he lamented.
Another customer, Anietimfon Rita, recounted how a failed mobile transfer left her unable to purchase an item she had planned to buy: “What’s all this?” she asked, expressing her disbelief at the situation.
Despite the growing number of customer complaints, First Bank has not provided an official response or apology.
Instead, the bank has continued to advertise its various banking programs, seemingly ignoring the ongoing frustrations of its customers.
This lack of empathy has only intensified the anger among those affected by the technical failures.
As the bank’s customer base continues to grapple with the inconveniences caused by the disruptions, many are left wondering how much longer they will be forced to endure this situation without any form of resolution from the bank.
The ongoing issues at First Bank of Nigeria have left a significant portion of its customer base dissatisfied and angry. The failure to address these concerns publicly has led to a growing loss of trust in the institution.
Customers are now calling for a swift and transparent resolution to restore normal services and provide the necessary support to those affected.
Until then, First Bank’s reputation may continue to suffer as it faces widespread criticism online.
Source: Read more at freelanews.com
Quadri Olaitan is a journalist and contributor to Freelanews.com, covering news, public affairs, and human-interest stories.
