FirstBank experiences temporary downtime on FirstMobile, FirstOnline, and USSD platforms, affecting transactions to other banks. Technical teams are working to restore services promptly

FirstBank has informed customers of a temporary disruption on its key digital banking platforms—FirstMobile, FirstOnline, and the *894# USSD service—which is currently preventing some customers from completing transactions.

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In a notice issued on Thursday, the bank explained that the downtime primarily affects transactions to other banks, which may result in delays or declined payments.

The bank apologized for the inconvenience and assured customers that its technical team, in partnership with service providers, is working diligently to restore full service.

“We regret the inconveniences this may cause and appreciate your patience and understanding during this time. Our team is working with our partners to restore services as quickly as possible, and we will provide updates once services are fully restored,” the bank stated.

The disruption occurs less than two months after FirstBank introduced facial biometric authentication on its FirstMobile app, a cutting-edge feature designed to improve customer experience and enhance security.

This biometric feature allows customers to register and activate their devices without needing a debit card.

It incorporates advanced facial recognition and anti-spoofing technology to protect users against impersonation and fraud.

FirstBank highlighted that this biometric upgrade targets a broad customer base, including:

New account holders without debit cards
Diaspora clients
Card-free users
Customers with lost or expired cards

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By expanding onboarding options, FirstBank aims to make digital banking services—such as transfers and bill payments—more seamless and secure for its over 42 million customers.