The bank restores services across electronic channels after IT upgrade, ensuring seamless access to transactions for its customers.
[dropcap]Z[/dropcap]enith Bank, one of Nigeria’s leading financial institutions, has announced the restoration of improved services across its electronic transaction channels. This comes after routine IT maintenance aimed at optimising service delivery temporarily caused service disruptions.
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In a statement released via its X handle on Thursday, the bank confirmed that customers can now seamlessly conduct transactions across all platforms following the system upgrade. The bank reiterated its dedication to providing reliable and enhanced services, ensuring smooth access to banking facilities.
Enhanced Access Across Multiple Platforms
Zenith Bank highlighted various channels through which customers can now conveniently carry out transactions, including:
- Zenith Bank Debit, Credit, and Prepaid Cards
- Automated Teller Machines (ATMs)
- Point of Sale (POS) Terminals
- Zenith Bank Mobile App
- Internet Banking Platform
- Zenith Agents nationwide for agent banking
In addition to electronic platforms, customers are encouraged to visit any Zenith Bank branch nationwide for in-person transactions, especially for bulk payments and salary requests. The bank assured customers that payment mandates submitted at branches would be processed promptly, improving the overall experience.
Commitment to Customer Satisfaction
Zenith Bank remains committed to ensuring a smooth and reliable banking experience for its customers. The recent IT infrastructure upgrade is part of ongoing efforts to enhance service delivery across all platforms. The bank reassured customers of its continuous focus on improving service reliability and customer satisfaction.
Also read: Breaking: Zenith Bank enhances services after infrastructure upgrades
For any further inquiries or assistance, customers can contact Zenith Direct via phone at +234 201 278 7000, 0700ZENITHBANK, or 0904 085 7000. Alternatively, they can send an email to zenithdirect@zenithbank.com.
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