The Managing Director of Moniepoint MFB, Babatunde Olofin, has emphasised the significance of microfinance banks in propelling financial inclusion in Nigeria.
Olofin made this declaration during the official opening of Moniepoint MFB’s new office on Admiralty Road in the Lekki area of Lagos. “This expansion marks a significant step following the relocation of the MFB office from Oyo-Ibadan Road to Lagos State.”
In a statement issued by Moniepoint Inc and sent to Freelanews on Wednesday, the bank’s MD reiterated their dedication to fostering a society where financial well-being is universal, ensuring individuals are empowered to realise their aspirations.
Olofin highlighted Nigeria’s transition in the financial sector towards digital and mobile banking, emphasising that the new office provides comprehensive banking services tailored to meet the core financial requirements of its clientele.
He revealed that Moniepoint MFB, recognised as the go-to bank for small and medium-sized enterprises (SMEs) and their stakeholders, has unveiled plans and strategic initiatives aimed at elevating customer satisfaction by expanding accessibility for addressing inquiries and requests.
Olofing added that the new branch is in strong alignment with this proposition which alongside its other core digital banking channels, plays a key role in how the financial institution serves and provides solutions to customers across the country.
“The Bank’s visionary commitment to ensuring the creation of a society where everyone experiences financial happiness and they are sufficiently empowered to bring their dreams to fruition.
“As we consistently bolster our digital capabilities, we recognize that physical sites remain an important touchpoint for many customers, who relish the trust, inter-personal touch and clarity at face-to-face conversations which our amazing customer service personnel provide.
“As such, creating connected experiences – physical and digital to provide access to best-in-class banking services affords us the privilege to deliver customer satisfaction and drive our business growth even as we strive to meet and surpass the expectations of our stakeholders,” he said.
Checks by Freelanews indicate that financial inclusion means bringing those who are currently not enjoying financial services such as savings, credit, payment, pensions, insurance, and remittances amongst others into the financial system.
