NCC says telecom operators have compensated over 75 million subscribers for poor network services in Nigeria following regulatory enforcement
The Nigerian Communications Commission (NCC) has confirmed that telecom operators have compensated more than 75 million subscribers for poor network services in what it described as one of the largest consumer redress exercises in Africa’s biggest mobile market.
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The commission disclosed this in a communiqué issued after its 109th board meeting held on 25 May 2026, stating that the compensation reflects improved enforcement of quality-of-service obligations across mobile networks.
The focus keyword NCC 75 million subscribers compensation highlights the scale of the intervention, which follows growing complaints over dropped calls, slow internet speeds and inconsistent network coverage across the country.
The development stems from a directive issued by the NCC on 29 March 2026, requiring mobile network operators to compensate affected subscribers for substandard service delivery.
Under the directive, operators were instructed to automatically credit users with airtime based on average spending in areas where service quality fell below regulatory standards.
“The board noted substantial progress in the implementation of the commission’s directive, particularly full compliance, which has resulted in compensation being offered to over 75 million affected subscribers,” the communiqué stated.
The NCC explained that the exercise is part of broader regulatory efforts to enforce service quality standards and protect consumers in Nigeria’s telecommunications sector.
It added that independent verification is ongoing to ensure that all eligible subscribers have been properly included in the compensation process.
Nigeria currently has over 200 million mobile subscriptions, meaning the exercise affects a significant portion of active users in the country’s telecom market.
The regulator also reviewed compliance by infrastructure providers, including tower companies, which were directed to reinvest fines into network upgrades through escrow arrangements.
While some progress was recorded, the commission warned that full compliance is still required to achieve sustainable infrastructure improvements.
The telecom sector continues to face structural challenges, including rising data demand, vandalism of infrastructure and uneven fibre deployment, which have strained network capacity nationwide.
Despite these issues, operators invested about N2.13 trillion in capital expenditure in 2025, with projections of N1.86 trillion in 2026 aimed at expanding and upgrading networks.
The NCC noted that further fibre expansion and infrastructure protection measures remain critical to improving service quality and reducing consumer frustration.
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The compensation programme marks a more aggressive regulatory stance by the NCC as it pushes for better accountability and improved service delivery in Nigeria’s telecom sector.
