SportyBet consumer complaint alleges deliberate app failures during live matches, causing losses and prompting calls for FCCPC investigation

SportyBet, one of Nigeria’s largest online betting companies, is facing a damaging consumer protection complaint after aggrieved users accused the firm of deliberately disabling critical betting functions during high-profile European football matches, resulting in significant financial losses.

Also read: Davido loses $50,000 bet on Nigeria vs Morocco

The SportyBet consumer complaint, submitted to the Federal Competition and Consumer Protection Commission, alleges that the company’s mobile application and website repeatedly failed to load the “open-bets” section on Tuesday night during peak fixtures, including Bayern Munich versus Liverpool.

According to the complainants, the platform failure prevented users from monitoring active bets, accessing live outcomes, or exercising cash-out options, leaving them unable to manage wagers in real time as matches progressed.

The incident, described as the third occurrence in recent months, sparked widespread outrage on social media.

An X post by a user identified as @officialmoore7 accused SportyBet of intentional sabotage, attracting more than 500 replies from frustrated customers calling for boycotts, account deactivations, and a shift to rival platforms.

Numerous users across X and other platforms reported similar experiences during the same fixtures, reinforcing claims of a recurring pattern of platform instability during high-engagement events.

The complainants argue that these failures go beyond technical glitches and amount to either deliberate conduct or gross negligence designed to prevent cash-outs on winning bets.

The complaint estimates collective consumer losses at more than N30 billion, citing lost winnings, unrecoverable stakes, and missed opportunities.

Individual losses were said to range from hundreds to thousands of naira per incident.

In the filing, the complainants accused SportyBet of violating multiple provisions of the Federal Competition and Consumer Protection Act, including sections covering unfair trade practices, misleading representations, unconscionable conduct, and breaches of consumers’ rights to reliable and quality services.

The complainants are also seeking class action status, arguing that thousands of users were affected, that common legal and factual issues arise from the alleged conduct, and that collective redress offers a superior and efficient remedy.

Among the reliefs sought are a full investigation by the FCCPC, an order compelling SportyBet to cease the alleged practices, refunds and compensation estimated at N30 billion, administrative penalties, and mandatory improvements to the company’s technical infrastructure.

SportyBet had not issued an official response at the time of filing this report.

Also read: Antony agrees £21.7m Real Betis move after Man United exit

The complaint adds fresh pressure on Nigeria’s fast-growing betting industry, where consumer trust and platform reliability remain critical as millions of naira change hands daily during live sporting events.