‘This is not fair’ Man laments FairMoney treatment after N40k went missing in his account

Freelanews May 20, 2022

Oladeji Akanji, a realtor, has lamented the disappearance of N40,000 from his FairMoney account.

Akanji said his father sent him N40,000 to pay his sister’s school fee on Thursday, but within an hour, an unauthorised transfer was made on his account and the money moved to the Sterling Bank account of one Idika Etea Idika.

“On Thursday, I got to my sister’s school to pay the N40,000 my dad had sent to my account. At the school, I opened my FairMoney app to transfer to the school’s account, but I could not find the money,” Akanji said.

“I could not find the money in my account. I did not get any debit alert notifying me of this deduction. I didn’t realise what had been done until I opened my FairMoney app and discovered that the money was gone. They initiated a transfer to the account of someone I did not know.”

Akanji also said FairMoney refused to acknowledge the unauthorised deduction on his account.

“I contacted FairMoney but they insisted that I initiated the transaction, but I did not,” he said.

When FIJ contacted FairMoney, it said, “An auto-debit can only be carried out on an account if a payment is not received on the loan due date or if the card is connected to an overdue loan.

“However, if the customer received any auto-debit from us, kindly advise him to provide the following information in order to enable us to assist better: a detailed proof of debit (it should include name, date, time and amount debited), the first six and last four digits of the debit card this transaction occurred on, and the debit card-linked email address.

“Also provide us with the registered E-mail address or phone number of the customer. This will enable us to run a thorough check and investigate from our end.”