Unity Bank launches Unifi v2.3 with enhanced security, improved payments, and faster QR transactions, boosting customer digital banking experience

Nigeria’s retail lender, Unity Bank Plc, has unveiled an upgraded version of its mobile banking platform, Unifi, in a move to improve customer experience and strengthen its e-business offerings.

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The latest release, Unifi version 2.3, introduces a host of enhanced features designed to improve usability, security, and convenience for customers.

Key upgrades include strengthened security protocols, expanded quick-action functionalities, improved bill payment options, and an updated Nigeria Quick Response (NQR) feature for faster and more secure QR code transactions.

Adenike Abimbola, Divisional Head of Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, said the upgrade reflects ongoing efforts to respond to customer feedback.

“Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience, and security as standard. With the latest upgrade to Unifi, we are enhancing functionality, strengthening security, and simplifying key payment and transaction journeys,” Abimbola said.

She emphasised that Unity Bank is committed to continuous improvement of its digital channels in line with evolving customer needs and industry trends.

“As mobile banking increasingly defines how people interact with financial services, Unifi is central to our strategy of delivering intuitive, reliable, and inclusive digital solutions. We will continue to invest in technology partnerships and platform enhancements that support financial inclusion, drive adoption, and improve overall customer experience,” she added.

Originally launched to expand Unity Bank’s retail footprint, especially among young and digitally savvy customers, Unifi has become a core driver of the Bank’s retail banking growth.

The platform facilitates customer acquisition, deepens engagement, and underpins the Bank’s broader digital transformation agenda.

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The Unifi mobile app is available on both Android and iOS devices, offering users access to transfers, bill payments, airtime purchases, and QR-enabled transactions.