Universal Insurance digital growth plan for 2026 focuses on innovation, partnerships and product expansion after improved profitability and a stronger rating

Universal Insurance Plc Managing Director and Chief Executive Officer Dr. Japhet Duru on Monday announced the Universal Insurance digital growth plan, outlining digital innovation and product expansion as the company’s core strategic priorities for 2026 at the firm’s head office in Lagos.

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Dr. Duru disclosed the strategy during the company’s 2026 Annual Thanksgiving and Prayer gathering, describing the coming year as a pivotal moment for strengthening customer experience and building new value through technology.

The chief executive said the company would deepen its digital capabilities to improve service delivery and strengthen partnerships to support innovation across its operations.

Dr. Duru said the insurer remained committed to becoming a trusted partner for clients seeking protection for their assets and financial security.

In December, Universal Insurance Plc received a “Bbb-” long term credit rating from Agusto & Co., reflecting improved profitability, a low loss ratio and effective deployment of digital initiatives.

The rating marked a significant milestone for the company, reinforcing confidence among investors, regulators and policyholders at a time when competition within the insurance sector is intensifying.

Dr. Duru said the organisation would also strengthen its operational capacity to support sustainable growth, urging employees to uphold professionalism, integrity and prompt settlement of genuine claims.

The chief executive described the workforce as an excellent team capable of delivering unique services with reliability and discipline.

Reflecting on 2025, Dr. Duru said the company expanded its product portfolio and strengthened its presence in key markets, creating a stronger foundation for future growth.